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Privacy Policy

Last updated: 12 November 2026

Fly Fishing NQ (“we”, “us”) runs guided fly fishing trips in North Queensland. We respect your privacy. This policy explains, in plain English, what personal information we collect, why, and what you can do about it. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect what we need to answer your enquiry and run your trip. This usually means:

  • your name, email address and phone number;
  • the details you send us about your trip, such as preferred dates, number of people, flight times for airport pickup and the fishing you’re interested in;
  • anything you choose to tell us that helps us look after you on the water, such as relevant medical conditions, mobility needs or swimming ability.

Health information is sensitive information. We only collect it with your consent and only use it to keep you safe on your trip.

How we collect it

Directly from you, when you email us, message us on Instagram, call us or talk with us in person. This website has no forms. The Book now and Ask a question buttons open your own email app with a short template, and nothing is sent until you press send.

How we use it

  • to reply to your enquiry and plan, confirm, reschedule or cancel your trip;
  • to arrange pickup, drop-off and gear;
  • to keep you safe while you’re with us;
  • to take payment and keep the business records the law requires.

We won’t add you to a mailing list or send you marketing unless you ask us to, and you can tell us to stop at any time.

Who we share it with

We do not sell or rent your personal information. We only share it when we need to, for example with:

  • the service providers we use to run the business, such as our email, phone, payment and website hosting providers;
  • emergency services, if there’s an emergency;
  • anyone we are required or authorised by law to share it with.

Some of these providers (for example email and website hosting services) may store information on servers outside Australia. We use reputable providers and take reasonable steps to make sure your information is protected.

Photos

We love sharing great catches on our website and Instagram. We will ask before we post a photo where you can be recognised, and we’ll take it down if you later change your mind.

This website

This website does not use cookies, advertising trackers or analytics. Our web host may keep standard server logs (such as IP address, browser type and the pages requested) for security and to keep the site running. Links to other sites, such as Instagram, are covered by those sites’ own privacy policies.

Keeping it safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or as required by law, then delete or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Just get in touch using the details below. We’ll respond within a reasonable time and there’s no charge for asking.

Questions and complaints

If you have a question or concern about how we’ve handled your personal information, please contact us first so we can try to put it right. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Email: clint@flyfishingnq.com.au
Instagram: @fly_fishing_nq

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.